Logo uploading/changing can be applied on a per extension basis or on all accounts. Logos are applied on a per device type basis and will only apply if the resolution of the imag...
Yealink phones offer a convenient way to track and manage your communications through the call log feature. The History button allows users to view incoming, outgoing, and missed c...
Customizing your Yealink phone’s display and wallpaper can enhance your user experience and make your phone feel more personalized. Follow these steps to adjust the settings. Ste...
Call recording can be a valuable tool for monitoring and improving customer interactions. However, this feature is not available by default and must be requested and enabled by sup...
Keeping track of your call history can help you manage your communications more effectively. Below are the instructions for accessing call history on both Yealink and Grandstream p...
Customizing your ringtone can enhance your phone experience, allowing you to personalize your notifications. Below are the instructions for customizing ringtones on both Yealink an...
Transferring a call directly to voicemail can streamline communication by sending callers straight to the recipient's voicemail box without ringing their desk phone. Here’s how to ...
The intercom feature allows for direct communication between two phones, and it needs to be enabled by our support team before use. Step 1: Requesting Intercom Setup The intercom...
The intercom feature allows direct communication between two phones, but it needs to be enabled by our support team before use. Step 1: Requesting Intercom Setup The intercom fea...
Grandstream phones allow users to efficiently manage multiple calls, whether you need to answer a second call, switch between active calls, or handle calls on multiple lines. ...
Handling multiple calls on a Yealink phone is simple and efficient, especially when multiple lines are assigned. Here’s how you can manage incoming calls smoothly: Switching Betw...
Call queues help manage incoming calls by placing them in a waiting line until an agent is available. They are essential for businesses with high call volumes. For Standard Users...
Call waiting is a feature that allows you to receive additional incoming calls while you're already on a call. This feature is enabled by default when your system is set up. Re...
Call waiting is a feature that allows you to receive additional incoming calls while you're already on a call. This feature is enabled by default when your system is set up. Re...
While we recommend that customers do not set up speed dials manually, as it can interfere with any changes we may need to make on the PBX side, speed dials can be set up for you by...
Muting a call allows you to temporarily disable your microphone, so the other party cannot hear you, while you can still hear them. This is useful for situations where you need to ...
Do Not Disturb (DND) is a useful feature that allows you to temporarily silence incoming calls on your Grandstream phone. This can be beneficial during meetings or times when you d...
Do Not Disturb (DND) is a useful feature that allows you to temporarily silence incoming calls on your Yealink phone. This can be beneficial during meetings or times when you do no...
Retrieving a parked call allows you to resume a conversation that has been placed on hold in a designated "Park Orbit." Follow these steps to retrieve a parked call using Grandstre...
Parking a call allows you to place a call on hold in a designated "Park Orbit" so that other users can retrieve it from their phones. Here’s how to park a call using Grandstream ph...
Retrieving a parked call allows users to easily pick up calls that have been placed on hold in designated "Park Orbits." Here’s how to retrieve a parked call using Yealink phones. ...
Parking a call allows you to place it on hold in a designated "parking" location, or "Park Orbit," so that another user can retrieve it from any phone within the system. Here’s how...
In unified communication systems, transferring calls efficiently is crucial for smooth communication. Two common methods of transferring calls are Blind Transfers and Assisted Tran...
Call forwarding allows you to redirect incoming calls to another number when you're unavailable, busy, or unable to answer. On Grandstream phones, this can be easily done using sta...
Call forwarding allows you to redirect incoming calls to another number when you're unavailable, busy, or unable to answer. On Yealink phones, this can be easily done using star co...
The hold and resume functions on your Grandstream phone allow you to easily manage your calls by placing them on hold and resuming the conversation when ready. How to Place a Cal...
Holding and resuming calls is one of the most basic yet essential features on your Yealink phone. It allows you to temporarily place a caller on hold and then return to the convers...
Step 1: Start with an Active Call - Dial the first participant’s number, whether internal or external, and wait for them to answer. - Let them know you’ll be adding another person...
Learn how to transfer calls using Grandstream phones, including Attended (Warm) Transfers, Blind Transfers, and transferring to External Numbers and Voicemail. Att...
How to Set Up and Access Voicemail At Vantact, voicemail is automatically enabled for each extension during the system setup. The voicemail box allows you to store, retrieve, and m...
Method 1: Changing the Extension Name via the Billing Portal (Recommended) This is the simplest method for changing an extension name without needing advanced system access. S...
How to Set a Ringtone on Yealink Phones This guide will show you how to easily change the ringtone on your Yealink phone. Steps to Set a Ringtone: - While the phone is idle, pres...
How to Transfer Calls on Yealink Phones This guide covers how to perform different types of call transfers, including Blind Transfers, Transfers to External Numbers, and Voicemail ...
Need to find your Yealink phone’s IP or MAC address? It’s super easy! Follow these steps, and you’ll have the info in no time. Step 1: Press the "OK" Button Simply press the OK b...
This guide explains how to reset your Yealink phone to its factory settings and reload the original configuration. Why Reset Your Phone? Sometimes, your phone may need a reset to...
To begin, assemble and charge your headset before using it for the first time. For an initial setup guide, refer to the provided video link . Once the headset is cha...
- Voicemail Features: - Multiple announcement modes: Choose between anonymous announcement, name, or personal greeting. - Access from various devices: Desk phone, cell phone, or...
Call forwarding directs calls to your extension to another extension or cell phone. Here’s how to manage call forwarding: - Enable Call Forwarding: - Dial *71 followed by the ...
If you need to hide or show your caller ID when making calls, you can easily do so using the following steps: Disabling Caller ID (Hide Your Number) - Dial *67 on Your Deskphone:...
When your phone displays 'Not Registered' (NR), it could indicate several issues: - Internet Connection Down: - Troubleshoot: Check if all phones are affected. If so, contact ...
To optimize Quality of Service (QoS) for Vantact services, it is essential to configure your network to prioritize traffic on specific ports. Vantact utilizes the following ports: ...
How to Reset Poly & Polycom Phones to Factory Settings If you know the Administrator PIN: - Press "Menu" on your Polycom phone. - Navigate to "Settings" --> "Advanced...
To edit your extension information on the Vantact portal, follow these steps: - Log into the Vantact Portal: - Visit https://portal.vantact.com and enter your login credential...
Introduction: Ghost or spam incoming calls can be a nuisance on Grandstream phones, disrupting productivity and causing unnecessary distractions. Fortunately, by adjusting certa...
Introduction to BLF: BLF, or Busy Lamp Field, refers to a feature commonly found on IP phones, which uses light indicators or LED buttons to display the status of another extens...
Agent Group Advanced Settings Posted by Chris P. on 15 August 2022 11:13 AM An agent group, also known as automatic call distribution (ACD), is a system that routes incoming c...
An agent group, also known as automatic call distribution (ACD), plays a crucial role in efficiently directing incoming calls to a designated group of agents. This setup ensures th...
The Call Record feature (*93/*94) allows users to record conversations between themselves and another party. This feature is useful for preserving important call content or for com...
The Add to Black List (*92) feature allows users to block unwanted contacts, such as unwanted callers or fax spammers. Once a caller is added to the black list, the system handles ...
The Add to White List (*91) feature allows users to add a contact to their personal address book's white list. Contacts on the white list receive preferential treatment, including ...
The Clean up an Extension (*84) feature allows users, with proper permissions granted by the domain administrator, to efficiently clear an extension of its messages. This feature i...
The Request Call Details (*63) feature allows users to receive detailed information about a specific call, including caller-ID, call duration, and time of call. This information is...
The Wakeup Call (*62) feature allows users to schedule automatic wakeup calls directly from the system. Originally designed for hospitality environments, it can also be used indivi...
The Play Recordings (*56) feature allows users to listen to recorded messages associated with their extension or a specified account. This feature is useful for reviewing voicemail...
The Conference (*53) feature allows users to initiate a conference call by placing callers on hold into a designated conference room. This feature is useful for conducting group di...
The Call Cell Phone of the Extension (*00) feature allows users to call another person's cell phone without knowing their actual cell phone number. This feature is particularly use...
The Move Current Call to Cell Phone (*52) feature allows users to transfer a live call from their office extension phone to their configured cell phone. This feature is particularl...
The Retrieve Call From Cell Phone (*51) feature allows users to pick up an ongoing cell phone call on their office extension phone. This feature is particularly useful for seamless...
The Night Mode feature allows users to forward domain accounts (e.g., auto attendant, hunt group, etc.) to their own extension during designated hours, such as after-hours or durin...
The Do Not Disturb (DND) feature allows users to silence their phone for all incoming calls, including calls to hunt groups or agent groups. When activated, DND ensures that all in...
The Call Forward on No Answer feature allows users to redirect calls to another number if their extension does not answer after a specified period. This feature is often used to fo...
The Call Forward on Busy feature allows users to forward incoming calls to another number when their extension is busy. This ensures that all incoming calls are answered, even if t...
The Call Pickup feature allows users to answer a ringing phone from another extension. It can be used to pick up calls directed to a specific extension or for general ringing calls...
Call Park allows you to temporarily place a call on hold in a designated park orbit so that another user can retrieve it later. The system administrator must configure specific par...
To transfer a call directly to another user's voicemail, the systems administrator must first enable a direct dial prefix. The default prefix is “8”. How to Transfer a Call to Vo...
Our system supports two types of call transfers: blind transfer and attended transfer. These can be executed using the Transfer button on your phone or specific star codes. Blind...
The Intercom feature (*90) allows direct, two-way audio communication between two separate extensions, similar to traditional secretary-boss intercom systems. This feature is ideal...
The Call Return feature (*69) allows you to automatically redial the number of the last call you received. This feature is particularly useful for quickly responding to missed call...
The Call Forward All feature (*71) allows users to redirect all incoming calls to another number, such as a colleague's phone, ensuring that calls are never missed even when you ar...
The Redial feature (*66) allows you to quickly redial the last number called from your phone. This feature is handy for making quick follow-up calls or reconnecting with a missed c...
Hot Desking: Optimizing Office Space and Reducing Costs Hot desking is a flexible office space management strategy that allows multiple users to share the same desk and phone at di...