How to upload logos on phone display

Logo uploading/changing can be applied on a per extension basis or on all accounts.

Logos are applied on a per device type basis and will only apply if the resolution of the image matches the device.

1. Access the logo uploading screen:

   • Open your PBX management portal and navigate to Settings -> Logo -> Upload separate images
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2. Select the account(s) to be affected:

   • From the drop down menu next to Accounts you can select which extension(s) to apply the logo on 
     
     
     
   • Generally logos are desired on all accounts, however changes to specific extensions can also be applied
     
     
     

3. Uploading the image / view the acceptable resolutions:

   • From the drop down menu next to Image you can view the accepted image resolutions and their respective phone brand
     
     
     
   • Select the one that matches the device
     
     
     
   • Next to File there is an option to Choose File, upon clicking Choose File upload your desired logo
     
     
     
   • Upon successful upload, the preview will now be updated
     
     
     
   • Note that even if an image with a resolution different from the one you specified earlier is upload it will still show in the preview
     
     
     
   • Ensure your specified image size matches your uploaded file, otherwise the logo may not be displayed
     
     

4. Save changes and verify the upload:

   • Once you are satisfied with your preview the image can be uploaded as the logo by clicking the save button in the bottom left
     
     
     
   • Upon a successful save, a green checkmark will be displayed next to the save button
     
     
     
   • The last step is to now verify on the phone if the logo has been applied to the screen
     
   • Changes should apply instantly, however a reprovision or reboot may be required
   • If even after a reboot or reprovision the logo does not appear the issue is most likely a image resolution mismatch
   • Ensure the phone model and resolution matches the uploaded image
     
     

Enjoy your new Logo!