The Do Not Disturb (DND) feature allows users to silence their phone for all incoming calls, including calls to hunt groups or agent groups. When activated, DND ensures that all incoming calls are muted, although exceptions may apply for urgent calls.
How to Activate Do Not Disturb:
- Dial *78 and press the confirm button on the telephone keypad.
How to Deactivate Do Not Disturb:
- Dial *79.
Important Notes:
- When DND is active, all incoming calls, including those forwarded to a cell phone, will be silenced. However, if a message is received and the user has enabled the "Call cell phone when new message arrives" feature, the system will still call the user's cell phone.
- Activating DND using the phone's DND button will only silence that specific phone. To silence all phones associated with the extension, users must activate the *78 star code.
- DND can be overridden by individuals with DND override permissions, typically secretaries who require access to their boss regardless of DND status.
- DND takes precedence over Call Forwarding, as Call Forwarding cannot prevent hunt group calls from reaching the user's extension.
Creating Toggle Effect:
- To create a toggle-like effect (activate/deactivate) for DND using buttons, configure matching star codes (e.g., *78/*78 or *79/*79) at the domain level.
By utilizing the DND feature, users can control their accessibility to calls, ensuring uninterrupted workflow when needed. For further assistance or questions, please contact our support team.