Call queues help manage incoming calls by placing them in a waiting line until an agent is available. They are essential for businesses with high call volumes.
For Standard Users:
Call queues are managed by Vantact at the system level, and users don't have the ability to create or modify them on their own.
If you need changes to be made, such as setting up new call queues or modifying existing ones, please reach out to our support team:
- Email: support@vantact.com
- Phone: (416) 342 1690, option 2 for support.
We will handle all the configurations and updates for you.
For Advanced Users (Admin Access Required):
If you have admin access to the system and need to manage call queues directly, follow these steps:
- Log into the PBX system using your admin credentials.
- Navigate to the top left corner and select All Accounts -> Call Queues.
- You can create new call queues or modify existing ones by adjusting settings like agent availability, wait times, and queue limits.
If you have any questions about queue settings or advanced configurations, our Vantact support team is happy to assist.