The Play Recordings (*56) feature allows users to listen to recorded messages associated with their extension or a specified account. This feature is useful for reviewing voicemail messages or recorded calls.
*Using Play Recordings (56):
Extension Recordings:
- Dial *56 without specifying a number. This will start playing recorded messages for the extension from which the code was called. Playback starts with the most recent message and moves backward in time.
Account Recordings:
- Dial *56 followed by the account number (e.g., *56400 for account ACD 400). This will play back all recordings associated with the specified account.
Key Functions During Playback:
- #: Move to the previous recording.
- *: Move to the next recording.
- 7: Skip ten recordings forward.
- 8: Restart the current recording from the beginning.
- 9: Skip ten recordings backward.
- 1: Reverse playback. Pressing multiple times increases playback speed.
- 2: Stop and resume playback.
- 3: Fast forward playback.
Permission Requirements:
- Ensure that users have the necessary permissions to play back recordings. Permissions can be managed through Extension Call Permissions.
By using (*56), users can effectively manage and review recorded messages, enhancing communication tracking and retrieval.