Information related to support and troubleshooting technical issues related to our billing system
Information related to support and troubleshooting technical issues related to our cloud communication system
Information related to support and troubleshooting technical issues related to our hardware and related devices
Information related to support and troubleshooting technical issues related to our faxing
Information related to supportand tutorials on getting the most of the communication features.
Information related to support and troubleshooting technical issues related to our app realted
Registering Cloud Softphone via image - Receive the QR code for your extensions: - QR code should be sent from the system or from a support agent - Locate the QR code i...
Receive assistance by navigating to https://assist.vantact.com - Accessing assist.vantact.com: - Access any browser and locate the search bar - Click the link above or e...
Appearance of icon to access settings option differ between IOS and Android devices Setting up SIP traffic logging - Open Cloud softphone: - Access settings by selecting...
Logo uploading/changing can be applied on a per extension basis or on all accounts. Logos are applied on a per device type basis and will only apply if the resolution of the imag...
Instructions have slight differences for Apple devices and Android devices. Apple - Open Chrome and navigate to the messaging website: - Enter text.vantact.com into th...
Step 1: Basic Device/Audio Checks - Volume/Speakers: Ensure the laptop isn’t muted and that the correct output device is selected. - Test audio in other apps (e.g., YouTube, Zo...