At Vantact, we often get asked by clients how to register their business phone number with WhatsApp Business. While the process may seem simple, there are some important technical ...
Yealink phones offer a convenient way to track and manage your communications through the call log feature. The History button allows users to view incoming, outgoing, and missed c...
Customizing your Yealink phone’s display and wallpaper can enhance your user experience and make your phone feel more personalized. Follow these steps to adjust the settings. Ste...
Call recording can be a valuable tool for monitoring and improving customer interactions. However, this feature is not available by default and must be requested and enabled by sup...
Keeping track of your call history can help you manage your communications more effectively. Below are the instructions for accessing call history on both Yealink and Grandstream p...
Customizing your ringtone can enhance your phone experience, allowing you to personalize your notifications. Below are the instructions for customizing ringtones on both Yealink an...
Transferring a call directly to voicemail can streamline communication by sending callers straight to the recipient's voicemail box without ringing their desk phone. Here’s how to ...
The intercom feature allows for direct communication between two phones, and it needs to be enabled by our support team before use. Step 1: Requesting Intercom Setup The intercom...
The intercom feature allows direct communication between two phones, but it needs to be enabled by our support team before use. Step 1: Requesting Intercom Setup The intercom fea...
Grandstream phones allow users to efficiently manage multiple calls, whether you need to answer a second call, switch between active calls, or handle calls on multiple lines. ...
Handling multiple calls on a Yealink phone is simple and efficient, especially when multiple lines are assigned. Here’s how you can manage incoming calls smoothly: Switching Betw...
Call queues help manage incoming calls by placing them in a waiting line until an agent is available. They are essential for businesses with high call volumes. For Standard Users...
Call waiting is a feature that allows you to receive additional incoming calls while you're already on a call. This feature is enabled by default when your system is set up. Re...
Call waiting is a feature that allows you to receive additional incoming calls while you're already on a call. This feature is enabled by default when your system is set up. Re...
While we recommend that customers do not set up speed dials manually, as it can interfere with any changes we may need to make on the PBX side, speed dials can be set up for you by...
Muting a call allows you to temporarily disable your microphone, so the other party cannot hear you, while you can still hear them. This is useful for situations where you need to ...
Do Not Disturb (DND) is a useful feature that allows you to temporarily silence incoming calls on your Grandstream phone. This can be beneficial during meetings or times when you d...
Do Not Disturb (DND) is a useful feature that allows you to temporarily silence incoming calls on your Yealink phone. This can be beneficial during meetings or times when you do no...
Retrieving a parked call allows you to resume a conversation that has been placed on hold in a designated "Park Orbit." Follow these steps to retrieve a parked call using Grandstre...
Parking a call allows you to place a call on hold in a designated "Park Orbit" so that other users can retrieve it from their phones. Here’s how to park a call using Grandstream ph...
Retrieving a parked call allows users to easily pick up calls that have been placed on hold in designated "Park Orbits." Here’s how to retrieve a parked call using Yealink phones. ...
Parking a call allows you to place it on hold in a designated "parking" location, or "Park Orbit," so that another user can retrieve it from any phone within the system. Here’s how...
In unified communication systems, transferring calls efficiently is crucial for smooth communication. Two common methods of transferring calls are Blind Transfers and Assisted Tran...
Call forwarding allows you to redirect incoming calls to another number when you're unavailable, busy, or unable to answer. On Grandstream phones, this can be easily done using sta...
Call forwarding allows you to redirect incoming calls to another number when you're unavailable, busy, or unable to answer. On Yealink phones, this can be easily done using star co...
The hold and resume functions on your Grandstream phone allow you to easily manage your calls by placing them on hold and resuming the conversation when ready. How to Place a Cal...
Holding and resuming calls is one of the most basic yet essential features on your Yealink phone. It allows you to temporarily place a caller on hold and then return to the convers...
Step 1: Start with an Active Call - Dial the first participant’s number, whether internal or external, and wait for them to answer. - Let them know you’ll be adding another person...
Learn how to transfer calls using Grandstream phones, including Attended (Warm) Transfers, Blind Transfers, and transferring to External Numbers and Voicemail. Att...
How to Set Up and Access Voicemail At Vantact, voicemail is automatically enabled for each extension during the system setup. The voicemail box allows you to store, retrieve, and m...
Method 1: Changing the Extension Name via the Billing Portal (Recommended) This is the simplest method for changing an extension name without needing advanced system access. S...
Introduction The Vantact Network Diagnostics Tool is a powerful application designed to help you diagnose network issues such as jitter, packet loss, DNS resolution problems, and m...
A hunt group, also known as a ring group, is a feature in a phone system where multiple extensions (and sometimes external numbers like cell phones) are grouped together under a si...
Compatible Routers (with minimal changes): - Ubiquiti EdgeRouter - Supports upwards of 500 users. - Disable SIP ALG. - Apple Airport / Apple Airport Express - Supports 1-...
- Voicemail Features: - Multiple announcement modes: Choose between anonymous announcement, name, or personal greeting. - Access from various devices: Desk phone, cell phone, or...
Checking Power Supply - Verify Power Connection: - Ensure that the power supply is correctly plugged into both the power outlet and the phone. - Check that the power adapter is ...
- Obtain Callback URI: Register your system's callback URI with Zoho. This URI is typically in the format: arduino Copy code https://yourdomain.vantactpbx.com/zoho_token.htm ...
Vantact supports seamless integration with a variety of applications across different operating systems, enabling users to connect to their extensions, manage calls, voicemails, an...
Vantact ensures compatibility with a wide range of applications across various operating systems, making it easy for you to connect to your extension, manage calls, voicemails, and...
Vantact supports seamless integration with various applications, making it easy for you to connect to your extension, make and receive calls, manage voicemails, and adjust settings...
Recording an Auto-Attendant (also known as IVR) requires a phone that is registered on your telephone system. You can use any registered phone to perform this task. - Dial the Au...
To connect your extension using VANTACT's SoftPhone Desktop Application, follow these steps: - Download and Install the Application: - Download the VANTACT Desktop Application...
Call forwarding directs calls to your extension to another extension or cell phone. Here’s how to manage call forwarding: - Enable Call Forwarding: - Dial *71 followed by the ...
To update your extension details, follow these steps: - Log In: - Visit Vantact Portal and enter your login information. - Access Phone System Settings: - Click on the P...
If you need to hide or show your caller ID when making calls, you can easily do so using the following steps: Disabling Caller ID (Hide Your Number) - Dial *67 on Your Deskphone:...
If you need to check your voicemail while outside of your office, you can do so easily by following these steps: Checking Voicemail via Telephone - Dial into Your System: - Use a...
VoIP (Voice over Internet Protocol) uses your internet connection to make and receive calls, so it’s crucial to have adequate bandwidth. Here’s a detailed guide to help you underst...
Provisioning a phone to your PBX can be simplified with Easy Phone Provisioning. This method links a phone's MAC address to an extension and configures the phone to connect to the ...
Integrating your cell phone with your PBX system ensures that you can stay connected and reachable regardless of your location. This guide explains how to set up and configure cell...
This guide provides detailed instructions on setting up and configuring agent groups, including recording greetings, listening to greetings, configuring caller options, and using s...
1. Choppy Voice Audio Choppy audio refers to audio that cuts in and out, making it difficult to understand the speaker. This can be due to various reasons: Causes & Solutions: ...