Recording an Auto-Attendant (also known as IVR) requires a phone that is registered on your telephone system. You can use any registered phone to perform this task.
Dial the Auto-Attendant Extension:
- If you know the extension of the Auto-Attendant, dial *98 followed by the extension number (e.g., *98123# where 123 is the Auto-Attendant extension).
Follow System Prompts:
- The system will guide you through the process. Wait for the system prompt to indicate when to start recording.
Start Recording:
- Speak clearly into the handset to record your Auto-Attendant message. Ensure there is no background noise as it may be recorded.
Finish Recording:
- To end the recording, press the X key on your phone's keypad.
Final Steps:
- Do not hang up abruptly by putting down the handset, as this can record unwanted background noise.
If you do not know the extension of the Auto-Attendant, please contact support for assistance. They will provide you with the necessary extension to proceed with the recording.
By following these steps, you can successfully record and configure your Auto-Attendant to manage incoming calls effectively.