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CONNECT YOUR EXTENSION USING CLARICOM’S SOFTPHONE APP Visit https://portal.vantact.com [https://portal.vantact.com], and enter your log-in information. Click on the PHONE SYSTEM TAB and then on Manage PBX Click on Mobile App on the same column as th...
CONNECT YOUR EXTENSION USING VANTACT'S SOFTPHONE WINDOWS APP DOWNLOAD THE WINDOWS VANTACT SOFTPHONE LITE: LINK [HTTPS://WWW.VANTACT.COM/DOWNLOADS/VANTACT_SOFTPHONE.EXE] Once downloaded, start installing the application. _If you get a noticed of Unkn...
An agent group, also known as automatic call distribution (ACD), is a system that routes incoming calls to a specific group of agents. Before connecting to an agent, callers are placed in a queue, allowing agents to deal with incoming calls without losing...
BLF stands for Busy Lamp Field. Typically, this is a light, or LED light with buttons, on an IP phone that indicates whether another extension or phone is available, ringing or busy. This is a useful feature for busy office environments, remote workers or...
CELL PHONE SETUP These settings allow you to configure a cell phone to your extension. Cell phone integration is different from having two phones registered to the same extension. Registering two phones to the same extension allows you to merely receiv...
YOU CAN VERIFY IF YOUR ROUTER IS SIP ALG ENABLED BY DOWNLOADING AND RUNNING OUR SIP ALG TESTER PROGRAM SIP ALG Tester [https://vantact.com/downloads/SIP-ALG-Tester.exe] Download STEP 1: CREATE A “STATIC NAT (SNAT)” First, the Static NAT must be conf...
You can verify if your router is SIP ALG ENABLED by downloading and running our SIP ALG TESTER Program SIP ALG Tester Download [https://vantact.com/downloads/SIP-ALG-Tester.exe] SIP ALG is located in (via the web interface): Go to Advanced Settings ...
Easy provisioning is a simpler way to program a phone unto a PBX. It works by attaching a MAC of a phone to an extension and thereafter pointing the phone to the PBX (some models not required). Below is a simple step by step guide. Your interface may va...
VoIP uses your Internet data connection so its important you have adequate bandwidth or internet speed. You can save bandwidth by using more efficient codec's (Audio Compressors) in the settings of your hardware or softphones, but the most common default ...
SIP ALG EXPLAINED - TECHNICAL Many of today's commercial routers implement SIP ALG (Application-level gateway), this feature is almost always enabled by default. Many of the brand such as Cisco, Netgear, D-Link, Mikrotik... While ALG could help in solvi...
You can call your provider such as Rogers and request they "Disable SIP ALGs". They can do it remotely. OR Login into your router * Open your browser such as Chrome or Edge, and enter the address _192.168.1.1_ * When requested, enter your passwo...
YOU CAN VERIFY IF YOUR ROUTER IS SIP ALG ENABLED BY DOWNLOADING AND RUNNING OUR SIP ALG TESTER PROGRAM SIP ALG Tester Download [https://vantact.com/downloads/SIP-ALG-Tester.exe] ASUS ROUTERS Disable the option SIP Passthrough under Advanced Settings...
Visit https://portal.vantact.com [https://portal.vantact.com] and enter your log-in information. Click on the PHONE SYSTEM tab and then on Manage PBX Select your extension and click on Settings FIRST NAME: This is the extension's first name LAST N...
HOW TO PUT YOUR SOFTPHONE APP ON DO NOT DISTURB Note: This tutorial requires that you have the softphone application provisioned with us already. If you did not do that, please follow this tutorial: How to connect your softphone app. [https://help.vanta...
Vantact believes in keeping technology open and accessible to everyone. Our system is easily integrated with thousands of applications ranging all operating systems. Use your portable device to connect to your extension, and make and receive calls, check ...
Vantact believes in keeping technology open and accessible to everyone. Our system is easily integrated with thousands of applications ranging all operating systems. Use your portable device to connect to your extension, and make and receive calls, check ...
Vantact believes in keeping technology open and accessible to everyone. Our system is easily integrated with thousands of applications ranging all operating systems. Use your portable device to connect to your extension, and make and receive calls, check ...
Vantact Uses the following ports, usually used for QoS settings. 80/443, TCP 5060-5061, UDP, TCP 45000-6500, UDP
In order to factory reset a Snom 300 or 320 via the phone interface, go through the following steps below: Press "Navigation" down to enter the "Settings" or the wrench icon menu. Scroll down to "Configuration". Press "Confirm" button. Scroll down...
HOW TO SPECIFY WHICH HOURS OF OPERATION YOUR SOFTPHONE APP WILL RING. _Note: This tutorial requires that you have the softphone application provisioned with us already. If you did not do that, please follow this tutorial: How to connect your softphone a...
REDIAL A NUMBER (*66) Redial (*66) allows you to redial the last number that was called from your phone. The Call Log can also be used to dial the last number dialed. CALL RETURN (*69) Call Return (*69) will dial the number of the call that was receiv...
VOICEMAIL Following is a brief overview of what users can do with their voicemail account: Multiple announcement modes. Users can choose which type of announcement callers will hear when calling their extension. Choices are anonymous announcement, name...
WEB ATTENDANT CONSOLE The web attendant console lets you manage calls from your user portal on the PBX, like hang up, blind transfer, hold, attended transfer or making a call etc. All these actions can be performed very easily by either clicking or drag...
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