When the phone is not registered, it could mean several issues:

1. Your internet is down.

Troubleshoot: A simple way to check this is if only one phone is down, or all phones are down. If all are down, it is very possible this is the issue. Contact your ISP and ask them to check your internet connection. Once fixed, simply reboot the phone by unplugging the power and plugging it back in. 

2. Your router may be acting up.

Troubleshoot: This should be the first step if your internet is working. Reboot the router by unplugging the power and re-connecting it. Wait 3 minutes, and reboot the phone.

3. Your phone may be acting up.

Troubleshoot: Reboot the phone by unplugging the power and re-connecting it.

4. You may have changed the password in the web portal.

Troubleshoot: Reboot the phone by unplugging the power and re-connecting it. 

5. You may have inserted the ethernet cable in the wrong port

Troubleshoot: Ensure the internet ethernet cable is connected to the NAT port on your phone. Connecting to the PC will not work. 

If none of these troubleshooting procedures work, please contact our support by emailing to support@claricom.ca