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Knowledgebase : Telephone System
CONNECT YOUR EXTENSION USING CLARICOM’S SOFTPHONE APP Visit https://portal.vantact.com [https://portal.vantact.com], and enter your log-in information. Click on the PHONE SYSTEM TAB and then on Manage PBX Click on Mobile App on the same column as th...
CONNECT YOUR EXTENSION USING VANTACT'S SOFTPHONE WINDOWS APP DOWNLOAD THE WINDOWS VANTACT SOFTPHONE LITE: LINK [HTTPS://WWW.VANTACT.COM/DOWNLOADS/VANTACT_SOFTPHONE.EXE] Once downloaded, start installing the application. _If you get a noticed of Unkn...
RECORD GREETINGS * Dial *98 followed by the number of the agent group, then the greeting number (e.g., *1). * Press the confirm button on the telephone keypad. LISTENING TO GREETINGS FROM THE PHONE To listen to greetings quickly from the phone, c...
CELL PHONE SETUP These settings allow you to configure a cell phone to your extension. Cell phone integration is different from having two phones registered to the same extension. Registering two phones to the same extension allows you to merely receiv...
Easy provisioning is a simpler way to program a phone unto a PBX. It works by attaching a MAC of a phone to an extension and thereafter pointing the phone to the PBX (some models not required). Below is a simple step by step guide. Your interface may va...
VoIP uses your Internet data connection so its important you have adequate bandwidth or internet speed. You can save bandwidth by using more efficient codec's (Audio Compressors) in the settings of your hardware or softphones, but the most common default ...
If you need to check your voicemail when you are outside of your office using a telephone, you simply dial into your system, and when your voicemail prompts responds press *. It will then ask you for your PIN. This is your voicemail PIN. Once entered, you...
If you are trying to hide your caller ID name and number to your callers, simply dial *67 [check mark] on your deskphone. Note that this block caller ID will be enabled on your deskphone until you enable your caller ID again. See below. If you are tryin...
Visit https://portal.vantact.com [https://portal.vantact.com] and enter your log-in information. Click on the PHONE SYSTEM tab and then on Manage PBX Select your extension and click on Settings FIRST NAME: This is the extension's first name LAST N...
Call forwarding is used when you want to direct the calls to your extension and send it to another extension or cell phone. To enable the call forward you need to use *71 √. The system will prompt you for the number ending with #. Example: *71 √. 225#...
In order to record the Auto-Attendant you will need a phone that is registered on the telephone system. Keep in mind that you can record the Auto-Attendant from any phone. If you know the extension of the Auto-Attendant you can record it by using *98xxx...
Vantact believes in keeping technology open and accessible to everyone. Our system is easily integrated with thousands of applications ranging all operating systems. Use your portable device to connect to your extension, and make and receive calls, check ...
Vantact believes in keeping technology open and accessible to everyone. Our system is easily integrated with thousands of applications ranging all operating systems. Use your portable device to connect to your extension, and make and receive calls, check ...
Vantact believes in keeping technology open and accessible to everyone. Our system is easily integrated with thousands of applications ranging all operating systems. Use your portable device to connect to your extension, and make and receive calls, check ...
If the screen of your phone is off, it means that it is not getting power. Check the power supply is correctly connected to the power outlet, and it is connected to the phone. If everything look correct, the power supply may have failed. You can order mor...
REDIAL A NUMBER (*66) Redial (*66) allows you to redial the last number that was called from your phone. The Call Log can also be used to dial the last number dialed. CALL RETURN (*69) Call Return (*69) will dial the number of the call that was receiv...
VOICEMAIL Following is a brief overview of what users can do with their voicemail account: Multiple announcement modes. Users can choose which type of announcement callers will hear when calling their extension. Choices are anonymous announcement, name...
THESE DEVICES HAVE BEEN THOROUGHLY TESTED IN ACTUAL WORKING ENVIRONMENTS AND HAVE PROVEN TO WORK RELIABLY. WE RECOMMEND THESE DEVICES TO WORK WITH OUR HARDWARE. IF YOU HAVE TESTED WITH ANY DEVICES AND WOULD LIKE US TO DISPLAY IT HERE, PLEASE CONTACT US.  ...
A hunt group is a set of extension numbers that are embedded inside a single virtual extension. Incoming calls are rotated through the pool of extensions until someone answers and the caller is connected. (Cell phones can also be configured to be included...