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Knowledgebase : Phone Features
An agent group, also known as automatic call distribution (ACD), is a system that routes incoming calls to a specific group of agents. Before connecting to an agent, callers are placed in a queue, allowing agents to deal with incoming calls without losing...
BLF stands for Busy Lamp Field. Typically, this is a light, or LED light with buttons, on an IP phone that indicates whether another extension or phone is available, ringing or busy. This is a useful feature for busy office environments, remote workers or...
If your phone is receiving ghost/spam incoming calls you can enable a couple features that should stop them from reaching the phone. Login into the web interface of the phone by entering the IP of the phone into a web browser. Default credentials should...
Visit https://portal.vantact.com [https://portal.vantact.com] and enter your log-in information. Click on the PHONE SYSTEM tab and then on Manage PBX Select your extension and click on Settings FIRST NAME: This is the extension's first name LAST N...
Vantact Uses the following ports, usually used for QoS settings. 80/443, TCP 5060-5061, UDP, TCP 45000-6500, UDP
When the phone is not registered, it could mean several issues: 1. YOUR INTERNET IS DOWN. Troubleshoot: A simple way to check this is if only one phone is down, or all phones are down. If all are down, it is very possible this is the issue. Contact yo...