How to register Cloud Softphone via image

Registering Cloud Softphone via image 

1. Receive the QR code for your extensions:

   • QR code should be sent from the system or from a support agent 
   • Locate the QR code in the image
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   • Copy and save this image (ensure a copy is accessible on your phone) 
   • To ensure QR code legibility, it is recommended to take a screenshot/crop the QR code such that there is white space outlining it and it can be read by the application
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2. Download the Cloud Softphone Application:

   • Download for IOS or Android 
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   • Scroll down and toggle the "Log SIP traffic" option
     
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   • Once the toggle is green the SIP traffic will be actively logged
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3. Sharing SIP traffic log:

   • At the settings page (1 page back before accessing preferences) you will now see the "SIP log" option available
   • Click into the "SIP Log" option
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   • Click the three dots in the top right 
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   • Select Share and send the file to the email address support@vantact.com
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4. Toggle off SIP traffic logging:

   • Navigate to settings and preferences as outlined prior
   • Toggle off the "Log SIP traffic" option
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If you have followed all these steps, you will have successfully started sip traffic logging, sent the sip traffic log file to support. and they can now begin further analyzing and troubleshooting any potential issues. 

Thank you!