How to set up MyVoiceHub Connect for Chrome

MyVoiceHub Connect for Chrome

Make and receive calls directly from your Chrome browser

MyVoiceHub Connect is a softphone extension for Google Chrome. It lets you place calls from a dialpad in your browser, redial from your call history, and call phone number links on web pages, using your computer’s microphone and speakers.

Before you start:

• You will need your PBX server, extension number, and password. These are provided by your administrator.
• You will need a microphone and speakers or a headset connected to your computer.

Installing the extension

1. Open the Chrome Web Store:
   • Go to chromewebstore.google.com
   • Click the Search extensions and themes bar at the top of the page
     
     
2. Search for MyVoiceHub Connect:
   • Type MyVoiceHub Connect and press Enter
   • Click the MyVoiceHub Connect result
   
   
3. Add the extension to Chrome:
   • Click Add to Chrome
   
   
4. Confirm the installation:
   • Click Add extension in the pop-up
   
   

Setting up the extension

1. Open the extension settings:
   • Click the MyVoiceHub Connect icon (green phone) at the top right of Chrome
   • If you don’t see it, click the puzzle-piece icon to find it in your extensions list
   • The status will show Not configured. Click Settings (or the gear icon)
   
   
2. Enter your account details:
   • Server: your phone system’s hostname (e.g. pbx.example.com)
   • Username / extension: your extension number (e.g. 101)
   • Password: your extension password
   
   
3. Allow microphone access:
   • Under Audio Devices, click Allow microphone
   • In the pop-up, check that your microphone is selected, then click Allow while visiting the site
   
   
   
4. Select your audio devices:
   • Under Microphone and Speaker, select the devices you want to use (e.g. your headset)
5. Choose your behaviour settings:
   • Call immediately when a tel: link is clicked: check this to have phone number links on web pages dial right away
   • Register on browser start: keep this checked so the extension connects automatically whenever Chrome opens and you can receive calls
6. Save and connect:
   • Click Save, then click Connect
   • The status will change to Registered
   
   

Making a call

1. Open the dialpad:
   • Click the MyVoiceHub Connect icon
   • The top of the window will show Registered and your extension number
   
   
2. Place the call:
   • On the Dial tab, enter a number and click the green call button
   • To redial a recent call, click the History tab
   • You can also click any phone number link on a web page to call it if "Call immediately when a tel: link is clicked" is turned on
   • If you haven’t granted microphone access yet, you’ll be asked to allow it when you place your first call
   • Once allowed, a new tab will confirm Microphone access granted
   • Click Close this tab to return to your call
     
     
3. During a call:
   • The window shows In Call, the number, and the call timer
   • Mute: mutes your microphone
   • Hold: places the caller on hold
   • Transfer: transfers the call
   • Click the red button to hang up
   
   
   • Keypad: opens the dialpad during a call, for example to enter options in a phone menu
   
   

Troubleshooting

• Status still shows Not configured: check the Server, Username / extension and Password, then click Save and Connect.
• No audio or the other person can’t hear you: click Allow microphone in Settings, choose Allow while visiting the site, and check the selected Microphone and Speaker.
• Not receiving calls: make sure Register on browser start is checked and Chrome is open.
• Clicking a number on a web page doesn’t call: only numbers set up as phone links work. Plain text numbers need to be dialed with the dialpad.