Registering Cloud Softphone via QR code scan
Receive the QR code for your extensions:
- QR code should be sent from the system or from a support agent to your email
- Open the email containing the QR code as you will need to scan it
Download the Cloud Softphone Application:
- Download for IOS or Android
- Launch the Cloud Softphone application
- Select "Scan QR" and grant requested access, either "only this time" or "while using the app"
- You should now see the camera open allowing you to scan the QR code
- After the scan, credentials should automatically be filled and submitted
- Registration will be successful once you reach the page requesting further permissions, as seen below
Accepting requested permissions to ensure app functionality:
- Please ensure all requested permissions (except for contacts, which are optional) are granted
- One of these permissions will be about a certificate, please trust to ensure functionality
- Note that contact access is optional and the app will function even if contact permission is denied
Confirming registration:
- Once all permissions have been granted you should now be at the homepage which displays a dial pad
- On the top left the "Status" should be shown
- The "Status" can be confirmed as registered if it is green
- The "Status" can also be clicked to confirm it is registered
If you have followed all these steps, you will have successfully registered your extension on the Cloud Softphone and can begin making and receiving calls.
Happy calling!