If you're encountering audio issues with our web-based portal, here are steps to resolve common problems:
Allow Browser Notifications:
- Upon first login, the portal may request permission to enable browser notifications. Ensure you allow these notifications to receive incoming calls.
Allowing Notifications in Different Browsers:
Chrome:
- Click on the lock icon in the browser bar to view site information.
- Ensure both Microphone and Notifications are set to allow.
Edge:
- Similarly, click on the lock icon and adjust settings to allow Microphone and Notifications.
Firefox:
- Access site information via the lock icon and enable Microphone and Notifications.
Adjust Volume Settings:
- Check the volume levels on your operating system to ensure they are adequate.
- Verify that your browser has permission to access the sound profiles of the operating system.
Select Correct Playback and Recording Devices:
- If you use multiple devices (e.g., internal laptop speakers, headset), ensure the correct playback and recording devices are selected in your system settings.
Additional Tips:
- If you previously blocked notifications or denied access, revisit site settings to re-enable them.
- Ensure your browser is updated to the latest version for optimal performance.
Following these steps should help resolve audio issues during browser-based portal logins. If problems persist, please contact our support team for further assistance.