1. CHOPPY VOICE AUDIO
Choppy audio refers to audio that cuts in and out, making it difficult
to understand the speaker. This can be due to various reasons:
CAUSES & SOLUTIONS:
A. NETWORK CONGESTION:
Symptom: Other network activities, like file downl...
CONNECT YOUR EXTENSION USING VANTACT’S SOFTPHONE APP
Visit https://portal.vantact.com [https://portal.vantact.com], and
enter your log-in information.
Click on the PHONE SYSTEM TAB and then on Manage PBX
Click on Mobile App on the same column as the...
CONNECT YOUR EXTENSION USING VANTACT'S SOFTPHONE WINDOWS APP
DOWNLOAD THE WINDOWS VANTACT SOFTPHONE LITE: LINK
[HTTPS://WWW.VANTACT.COM/DOWNLOADS/VANTACT_SOFTPHONE.EXE]
Once downloaded, start installing the application.
_If you get a noticed of Unkn...
DETERMINE THE EXTENT OF THE PROBLEM
COMMON SYMPTOMS: Cannot make calls, phones do not dial out, offline or
exclamation mark icon on the phone screen
QUESTION: Are you experiencing issues with a single phone or all
phones?
FOR A SINGLE PHONE ISSUE:
...
RECORD GREETINGS
* Dial *98 followed by the number of the agent group, then the
greeting number (e.g., *1).
* Press the confirm button on the telephone keypad.
LISTENING TO GREETINGS FROM THE PHONE
To listen to greetings quickly from the phone, c...
CELL PHONE SETUP
These settings allow you to configure a cell phone to your extension.
Cell phone integration is different from having two phones registered
to the same extension.
Registering two phones to the same extension allows you to merely
receiv...
Easy provisioning is a simpler way to program a phone unto a PBX. It
works by attaching a MAC of a phone to an extension and thereafter
pointing the phone to the PBX (some models not required).
Below is a simple step by step guide. Your interface may va...
VoIP uses your Internet data connection so its important you have
adequate bandwidth or internet speed. You can save bandwidth by using
more efficient codec's (Audio Compressors) in the settings of your
hardware or softphones, but the most common default ...
If you need to check your voicemail when you are outside of your
office using a telephone, you simply dial into your system, and when
your voicemail prompts responds press *. It will then ask you for your
PIN. This is your voicemail PIN. Once entered, you...
If you are trying to hide your caller ID name and number to your
callers, simply dial *67 [check mark] on your deskphone. Note that
this block caller ID will be enabled on your deskphone until you
enable your caller ID again. See below.
If you are tryin...
SIP ALG (Session Initiation Protocol Application Level Gateway) can
sometimes cause issues with voice and video communication on your
network. Disabling it can be a common troubleshooting step.
Here are the general steps to DISABLE SIP ALG ON A JUNIPER ...
Visit https://portal.vantact.com [https://portal.vantact.com] and
enter your log-in information.
Click on the PHONE SYSTEM tab and then on Manage PBX
Select your extension and click on Settings
FIRST NAME: This is the extension's first name
LAST N...
Call forwarding is used when you want to direct the calls to your
extension and send it to another extension or cell phone.
To enable the call forward you need to use *71 √. The system will
prompt you for the number ending with #.
Example: *71 √. 225#...
CONNECT YOUR EXTENSION USING VANTACT'S SOFTPHONE DESKTOP APPLICATION
Once downloaded, install the application.
_If you get a noticed of Unknown Publisher from Windows defender,
click on "More Info" and then Run Anyways_
After the installation comple...
In order to record the Auto-Attendant you will need a phone that is
registered on the telephone system. Keep in mind that you can record
the Auto-Attendant from any phone.
If you know the extension of the Auto-Attendant you can record it by
using *98xxx...
Vantact believes in keeping technology open and accessible to
everyone. Our system is easily integrated with thousands of
applications ranging all operating systems. Use your portable device
to connect to your extension, and make and receive calls, check ...
Vantact believes in keeping technology open and accessible to
everyone. Our system is easily integrated with thousands of
applications ranging all operating systems. Use your portable device
to connect to your extension, and make and receive calls, check ...
Vantact believes in keeping technology open and accessible to
everyone. Our system is easily integrated with thousands of
applications ranging all operating systems. Use your portable device
to connect to your extension, and make and receive calls, check ...
ZOHO CRM INTEGRATION
Vantact Cloud PBX can be integrated with Zoho so that calls (both
inbound and outbound) can be logged into the Zoho CRM where the agent
of the account can enter details for that call. Some information of
the call like start time, du...
If the screen of your phone is off, it means that it is not getting
power. Check the power supply is correctly connected to the power
outlet, and it is connected to the phone. If everything look correct,
the power supply may have failed. You can order mor...
REDIAL A NUMBER (*66)
Redial (*66) allows you to redial the last number that was called from
your phone. The Call Log can also be used to dial the last number
dialed.
CALL RETURN (*69)
Call Return (*69) will dial the number of the call that was receiv...
VOICEMAIL
Following is a brief overview of what users can do with their
voicemail account:
Multiple announcement modes. Users can choose which type of
announcement callers will hear when calling their extension. Choices
are anonymous announcement, name...
THESE DEVICES HAVE BEEN THOROUGHLY TESTED IN ACTUAL WORKING
ENVIRONMENTS AND HAVE PROVEN TO WORK RELIABLY. WE RECOMMEND THESE
DEVICES TO WORK WITH OUR HARDWARE. IF YOU HAVE TESTED WITH ANY DEVICES
AND WOULD LIKE US TO DISPLAY IT HERE, PLEASE CONTACT US. ...
A hunt group is a set of extension numbers that are embedded inside a
single virtual extension. Incoming calls are rotated through the pool
of extensions until someone answers and the caller is connected. (Cell
phones can also be configured to be included...