1. CHOPPY VOICE AUDIO
Choppy audio refers to audio that cuts in and out, making it difficult
to understand the speaker. This can be due to various reasons:
CAUSES & SOLUTIONS:
A. NETWORK CONGESTION:
Symptom: Other network activities, like file downl...
CONNECT YOUR EXTENSION USING VANTACT’S SOFTPHONE APP
Visit https://portal.vantact.com [https://portal.vantact.com], and
enter your log-in information.
Click on the PHONE SYSTEM TAB and then on Manage PBX
Click on Mobile App on the same column as the...
CONNECT YOUR EXTENSION USING VANTACT'S SOFTPHONE WINDOWS APP
DOWNLOAD THE WINDOWS VANTACT SOFTPHONE LITE: LINK
[HTTPS://WWW.VANTACT.COM/DOWNLOADS/VANTACT_SOFTPHONE.EXE]
Once downloaded, start installing the application.
_If you get a noticed of Unkn...
DETERMINE THE EXTENT OF THE PROBLEM
COMMON SYMPTOMS: Cannot make calls, phones do not dial out, offline or
exclamation mark icon on the phone screen
QUESTION: Are you experiencing issues with a single phone or all
phones?
FOR A SINGLE PHONE ISSUE:
...
An agent group, also known as automatic call distribution (ACD), is a
system that routes incoming calls to a specific group of agents.
Before connecting to an agent, callers are placed in a queue, allowing
agents to deal with incoming calls without losing...
If you are experiencing issues with audio with our web-based portal,
here are some tips on how to fix some of the most common issues.
When logging in for the first time, the portal will ask you to allow
Browser notifications. Ensure that they are allowe...
BLF stands for Busy Lamp Field. Typically, this is a light, or LED
light with buttons, on an IP phone that indicates whether another
extension or phone is available, ringing or busy. This is a useful
feature for busy office environments, remote workers or...
CELL PHONE SETUP
These settings allow you to configure a cell phone to your extension.
Cell phone integration is different from having two phones registered
to the same extension.
Registering two phones to the same extension allows you to merely
receiv...
KNOWN ISSUES
1. SIP ALG will cause problems if it's enabled, but it can be disabled
on at least one of the firmware versions.
2. MTU is set to Auto by default, which can set it to 576, which is
too low. This will cause intermittent phone feature failu...
YOU CAN VERIFY IF YOUR ROUTER IS SIP ALG ENABLED BY DOWNLOADING AND
RUNNING OUR SIP ALG TESTER PROGRAM
SIP ALG Tester [https://vantact.com/downloads/SIP-ALG-Tester.exe]
Download
STEP 1: CREATE A “STATIC NAT (SNAT)”
First, the Static NAT must be conf...
You can verify if your router is SIP ALG ENABLED by downloading and
running our SIP ALG TESTER Program
SIP ALG Tester Download
[https://vantact.com/downloads/SIP-ALG-Tester.exe]
SIP ALG is located in (via the web interface):
Go to Advanced Settings ...
Easy provisioning is a simpler way to program a phone unto a PBX. It
works by attaching a MAC of a phone to an extension and thereafter
pointing the phone to the PBX (some models not required).
Below is a simple step by step guide. Your interface may va...
VoIP uses your Internet data connection so its important you have
adequate bandwidth or internet speed. You can save bandwidth by using
more efficient codec's (Audio Compressors) in the settings of your
hardware or softphones, but the most common default ...
SIP ALG EXPLAINED - TECHNICAL
Many of today's commercial routers implement SIP ALG
(Application-level gateway), this feature is almost always enabled by
default. Many of the brand such as Cisco, Netgear, D-Link, Mikrotik...
While ALG could help in solvi...
You can call your provider such as Rogers and request they "Disable
SIP ALGs". They can do it remotely.
OR
Login into your router
* Open your browser such as Chrome or Edge, and enter the address
_192.168.1.1_
* When requested, enter your passwo...
SIP ALG EXPLAINED - TECHNICAL
Many of today's commercial routers implement SIP ALG
(Application-level gateway), this feature is almost always enabled by
default. Many of the brand such as Cisco, Netgear, D-Link, Mikrotik...
While ALG could help in solvi...
SIP ALG (Session Initiation Protocol Application Level Gateway) can
sometimes cause issues with voice and video communication on your
network. Disabling it can be a common troubleshooting step.
Here are the general steps to DISABLE SIP ALG ON A JUNIPER ...
YOU CAN VERIFY IF YOUR ROUTER IS SIP ALG ENABLED BY DOWNLOADING AND
RUNNING OUR SIP ALG TESTER PROGRAM
SIP ALG Tester Download
[https://vantact.com/downloads/SIP-ALG-Tester.exe]
ASUS ROUTERS
Disable the option SIP Passthrough under Advanced Settings...
Visit https://portal.vantact.com [https://portal.vantact.com] and
enter your log-in information.
Click on the PHONE SYSTEM tab and then on Manage PBX
Select your extension and click on Settings
FIRST NAME: This is the extension's first name
LAST N...
You can reset the following models using the keypad on the phone.
MODELS APPLICABLE: Grandstream GXP2130, GXP2135, GXP2140, GXP2160,
GXP2170
Here you can see how to Factory reset Grandstream Phones
* Press the menu button (center button of the dir...
CONNECT YOUR EXTENSION USING VANTACT'S SOFTPHONE DESKTOP APPLICATION
Once downloaded, install the application.
_If you get a noticed of Unknown Publisher from Windows defender,
click on "More Info" and then Run Anyways_
After the installation comple...
HOW TO PUT YOUR SOFTPHONE APP ON DO NOT DISTURB
Note: This tutorial requires that you have the softphone application
provisioned with us already. If you did not do that, please follow
this tutorial: How to connect your softphone app.
[https://help.vanta...
APPLIES TO YEALINK HANDSETS: W53H, W56H, W59R
APPLIES TO YEALINK BASE: W60B, W80B
EASY REGISTRATION
1. When the handset LCD screen prompts "Press base paging 2s then
press Reg.", long-press the Wireless button User-added image on the
base station un...
HOW TO RESET POLY & POLYCOM PHONES TO FACTORY SETTINGS
IF YOU KNOW THE ADMINISTRATOR PIN:
Press "Menu" on your Polycom phone.
Navigate to "Settings" --> "Advanced". You will be prompted for a
password.
Enter PIN
Select "Admin Settings"
Navigate...
Vantact believes in keeping technology open and accessible to
everyone. Our system is easily integrated with thousands of
applications ranging all operating systems. Use your portable device
to connect to your extension, and make and receive calls, check ...
Vantact believes in keeping technology open and accessible to
everyone. Our system is easily integrated with thousands of
applications ranging all operating systems. Use your portable device
to connect to your extension, and make and receive calls, check ...
Vantact believes in keeping technology open and accessible to
everyone. Our system is easily integrated with thousands of
applications ranging all operating systems. Use your portable device
to connect to your extension, and make and receive calls, check ...
The default ring duration is set by the Windows operating system. In
order to increase the duration in the My Calls and the notification
follow these steps:
Click the START button
Type directly in the search bar "EASE OF ACCESS DISPLAY SETTINGS"
Cli...
ZOHO CRM INTEGRATION
Vantact Cloud PBX can be integrated with Zoho so that calls (both
inbound and outbound) can be logged into the Zoho CRM where the agent
of the account can enter details for that call. Some information of
the call like start time, du...
FIREWALL/NAT SETTINGS
The firewall or NAT (Network Address Translation) settings could be
causing the phones to lose their registrations.
DIAGNOSIS: Check the firewall and NAT settings at the remote
locations.
RESOLUTION: If this is the problem, cha...
At Vantact, we wanted to do our part to offer you an additional way to
stay connected and empowered. TODAY, we are excited to introduce our
video conferencing and collaboration service, Vantact Meet service.
Vantact Meet is a fully-featured video confer...
Vantact Uses the following ports, usually used for QoS settings.
80/443, TCP
5060-5061, UDP, TCP
45000-6500, UDP
In order to factory reset a Snom 300 or 320 via the phone interface,
go through the following steps below:
Press "Navigation" down to enter the "Settings" or the wrench icon
menu.
Scroll down to "Configuration".
Press "Confirm" button.
Scroll down...
ROGERS, SHAW, and several other cable internet service providers are
deploying a new gateway/modem/router combo, the HITRON CODA-4582U.
The new gateway is known to cause the following issues when used with
VoIP and SIP based providers.
* LOSS OF REG...
HOW TO SPECIFY WHICH HOURS OF OPERATION YOUR SOFTPHONE APP WILL RING.
_Note: This tutorial requires that you have the softphone application
provisioned with us already. If you did not do that, please follow
this tutorial: How to connect your softphone a...
REDIAL A NUMBER (*66)
Redial (*66) allows you to redial the last number that was called from
your phone. The Call Log can also be used to dial the last number
dialed.
CALL RETURN (*69)
Call Return (*69) will dial the number of the call that was receiv...
ERROR: "UNDEFINED EXTERNAL ERROR" (AFTER WINDOWS 10 UPDATE 1803).
Fix microphone permission in the Windows settings (Windows Settings =>
Privacy => Microphone).
ERROR: "UNABLE TO FIND DEFAULT AUDIO DEVICE".
Speakers and microphones are required. To ...
VOICEMAIL
Following is a brief overview of what users can do with their
voicemail account:
Multiple announcement modes. Users can choose which type of
announcement callers will hear when calling their extension. Choices
are anonymous announcement, name...
WEB ATTENDANT CONSOLE
The web attendant console lets you manage calls from your user portal
on the PBX, like hang up, blind transfer, hold, attended transfer or
making a call etc.
All these actions can be performed very easily by either clicking or
drag...
WHAT ARE SIP ALGS?
SIP ALG stands for Session Initiation Protocol Application Layer
Gateway. Most routers and modem-router gateways have these enabled by
default. SIP ALGs interfere with SIP packets, modifies them, and send
them to your provider. In our ...
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